Ideas, useful lessons and considered perspectives from the people who make digital products.
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Conversational interfaces can reduce effort, but they can also introduce ambiguity and motion for people using assistive technology. Keep the interaction understandable, optional and controllable.
AI infrastructure spending can grow through repeated inference, idle accelerators and oversized data pipelines. Make cost visible at the workload level before trying to optimise it.
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An internal platform is useful when it removes repeated cognitive load from product teams. Start with a difficult developer journey and improve it through feedback rather than building a platform for its own sake.
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A passing audit does not guarantee an inclusive journey. Make accessibility visible in research, content, interaction design and release decisions, then test important tasks with real people.
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Collecting more events does not automatically create better decisions. Start from product questions, minimise personal data and set clear retention and access rules for every measurement.
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A mobile journey should remain understandable when a connection drops, a permission is denied or a user switches devices. Plan offline and recovery behaviour as core product states.
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